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Privacy Policy

Data Privacy Policy


How do we collect data?

We collect personal information about our customers including their name, email address, postal address, telephone number. This information is collected during the registration process and openly volunteered by the user. We do not actively collect personal data without consent.


How do we use personal data?

Any personal data, such as your name, postal address and telephone number, are used purely for the purpose of delivering your order to you. We do not supply any information to third parties, and do not use your personal data for marketing purposes.


How do we store data?

All personal data collected by us is stored on a secure server. The website holds an up to date SSL certificate and therefore all communication between the user and the website server is encrypted.


Can a customer access their own data?

You have the right to request access to your data, amend your personal information, or ask for your information to be deleted. To do this, please contact us with your request using the information below. Your request will be completed within 30 days.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone : 01892 722011


How long do we keep your data?

Invoice data that includes customer details is stored for a minimum of 6 years in accordace with requirements set by HMRC.


How do you process payment data?

In order to keep your payment information secure, we do not hold any sensitive information on our server. Your payment information is handled exclusively by PayPal who process all card payments and transactions on our behalf. For a full list of PayPal’s privacy policy, please follow the link below:


Clay Cellar Community Data

Users who communicate through the Clay Cellar Community feature should be aware that data volunteered through the service is secured by JomSocial. Their privacy policy can be viewed by following the link below:


Email service provider

Emails sent to any address are processed by Yahoo Mail. For a full list of Yahoo Mail’s privacy policies, please follow the link below:


Google Analytics

We use Google Analytics to ensure that the Clay Cellar website is well maintained and functioning smoothly. Google Analytics provide general overviews about website traffic, and do not give personal information about individual users. For a full list of Google’s privacy policies, please follow the link below: